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      Cancellation

      We accept order cancellation within 24 hours you placed your order. If the order is canceled you will get a full refund. You have to inform us via this email service@figuresite.com to cancel your order. Cancellation after 24 hours, you would be charged 15% of the order value to cover our order processing cost. We do NOT accept order cancellation request if the order has been shipped.

      Returns (if applicable)

      We accept return on products. Customers has the right to apply for return within 14 days after the receipt.
      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
      Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

      Refunds (if applicable)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Normally, the whole process will take 7-10 working days. If you do not reveive your refund money, please feel free to contact us via email: service@figuresite.com.

      Late or missing refunds (if applicable)

      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@figuresite.com.

      Methods for the return

      Please contact service@figuresite.com to confirm that it meets the return policy and then deliver it to the return address.