·Orders may be cancelled within 24 hours of placing the order for a full refund.
·If an order is cancelled after 24 hours (but before it has been shipped), a 15% charge will be applied to cover our order processing costs.
·Orders that have already been shipped cannot be cancelled.
·Orders may be returned within 14 days of delivery.
·To initiate a return or exchange, please contact us at .
·The following conditions must be met for a successful return or exchange:
·Items must be returned with all tags attached and in their original packaging.
·Items must be unworn, unwashed, unaltered, stain-free, and in sellable condition.
·Customers are responsible for shipping costs and any customs duties associated with the returned parcel.
·Items must be shipped via Standard Shipping, and the tracking number must be provided to us via email.
·Please contact us before shipping the item back to obtain the correct return shipping address.
Exchange & Refund
·Once a returned item has been received and verified to meet our return policy, we will process the exchange or refund as follows:
·If an exchange is requested, we will ship the requested size or style.
·If a refund is requested, we will submit a refund request through the original payment method.
·Please note that refunds may take 1-3 business days to process, depending on your bank or credit card provider.
·For defective products (incorrect, damaged by the carrier, or defective in another way), please contact our customer service for assistance.
For any further assistance, please email us at firstname.lastname@example.org.